Having a Say in the NHS

Helping UK healthcare professionals to involve and engage more effectively with service-users and patients has been at the heart of Mikala Ritzau's work for the past six years.

Danish-born Mikala and colleague Dr Susie Green designed and delivered a new, innovative training programme for the National Health Service called 'Having a Say in the NHS', to give health professionals the confidence and skills to work with service-users and patients and build a dialogue to improve services.
'Having a Say in the NHS' delivered highly valued and thought-provoking programmes such as 'Learning to Listen and Engage' and various workshops to 'Train the Trainer'.
Actual case studies to follow.

Designed for people who use health and social services, as well as the professionals who provide them whether clinicians, managers or support workers, the training helps professionals recognise the value of service-users' and carers' experiences, and have led to improvements across a range of UK health and social services.
Participants praised the interactive, engaging and creative style of the workshops. They gained the confidence and practical skills to genuinely engage with patients and service-users in future.
A Toolkit, co-authored by Mikala and Susie and commissioned by West Midlands NHS, was developed in 2007. It incorporates acted-out scenarios captured on video, and is now regarded as an important resource for NHS staff engaged in facilitating learning about service-users and career involvement.

These excellent resources are now being shared across the NHS in the UK, paving the way for better participation and involvement between professionals, professionals and service-users.

  • Mikala will be sharing the knowledge and skills which were at the heart of this innovative training programme with delegates of Vidensforumet for "Brugerinddragelse i sundhedsv√¶senet" in Copenhagen in February 2011. Click here: http://www.danskepatienter.dk/vidensforum

  • In 2010, Mikala advised the Local Government (Improvement and Development) and Involve on the development of its 'Not another consultation! Making community engagement informal and fun' publication for the Healthy Communities programme.